If your operating system is Windows 10, you may encounter a dialog box requesting you to save a copy when trying to send an email directly from a CDA program. This is due to the user not having selected a default printer, resulting in Windows 10 making an automatic decision to use Microsoft XPS Document Writer or another similar "virtual" printer.
If this occurs:
- Close the CDA program
- If you are using the Tile interface:
- Click on the Settings (Gear symbol)
- Click on Devices
- Click on Printers and Scanners
- Otherwise if you are using the Desktop interface:
- Click on the Windows button
- Search for Printers and Scanners
- Untick the box that says “Let Windows manage my Default Printer"
- Find your printer in the list of Printers above this option
- Click on your printer
- Click Manage
- Click Set As Default
- Close this window
- Run the CDA program again and test.
If the problem still exists please contact CDA Software support
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